STRATEGI PENINGKATAN KINERJA PELAYANAN PUBLIK DI BAGIAN UMUM SEKRETARIAT DAERAH KABUPATEN MAGELANG

Uswandari, Yunita and Suhartono, Suhartono and Novitasari, Dwi (2018) STRATEGI PENINGKATAN KINERJA PELAYANAN PUBLIK DI BAGIAN UMUM SEKRETARIAT DAERAH KABUPATEN MAGELANG. In: SEMINAR NASIONAL DAN CALL FOR PAPER 2018 : Membangun Green Entrepreneur Solusi Bonus Demografi Indonesia. STIE Widya Wiwaha, Yogyakarta, pp. 1-17. ISBN 978-602-51174-1-1

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Abstract

Otonomi daerah gives the Distric/City the authority to provide quality public services to the community. Thus the demand for good public service performance becomes increasingly important. This study aimed to find out what obstacles faced in public services that resulted in less optimal performance of employees and to get a formula about how the strategy to improve the performance of public services in the Bagian Umum Sekretariat Daerah Kabupaten Magelang. This research is a qualitative research that provides an overview/ explanation in depth about the events of something that is the object of research based on triangulation methods through observation, the logic of the informants' thoughts in the interview includes in-depth interviews and Group Focus Discussion (FGD) and documentation studies. Data analysis method uses interactive model analysis of Milles and Huberman. The results of the study show that the performance of service personnel is not optimal. This is marked by the disobedience of some employees in the implementation of the Standard Operating Procedure (SOP), the level of ability of some employees who still lack include the level of education, public service training, the level of work experience and the presence of additional workloads, lack of service infrastructure and the level of empathy of some employees which still lacks courtesy, friendliness and responsiveness to community complaints. Formulation of priority problems by using the Hanlon method and it can be concluded that the right strategy to improve the performance of public services in the Bagian Umum Sekretariat Daerah Kabupaten Magelang, so that it can be recommendations for optimizing service performance such as by drafting improvements to SOP and submitting their approval to the Sekretaris Daerah with copies to the Bupati and Asisten Sekretaris Daerah, monitoring and evaluating the implementation of SOP, assigning employees who were at the front office to participate in public service training and information technology training, optimizing available infrastructure and immediately proposing infrastructure procurement budget through asset manager, to be proposed in the Rencana Kerja Anggaran (RKA) as well as prioritizing the development of electronic mail systems (e-office) beginning with the leadership's commitment and drafting regulations on Tata Naskah Dinas Elektronik (TNDE). Keywords: Strategy, Performance, Public Services

Item Type:	Book Section
Subjects:	C. Magister Manajemen > Manajemen Sumber Daya Manusia
Divisions:	S2 Manajemen
Depositing User:	Library STIE Widya Wiwaha
Date Deposited:	02 May 2019 02:48
Last Modified:	19 Aug 2021 03:52
URI:	http://eprint.stieww.ac.id/id/eprint/699

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