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Gusti, Yenni Kurnia and Zulkifli, Zulkifli and Nugroho, Muhammad Awal Satrio and Prasetyo, Arif Dwi and Setyawan, Ronny and Elyasa, Reka PENINGKATAN KEPUASAN PELANGGAN MELALUI OPTIMALISASI KUALITAS PELAYANAN HOTEL MELATI DI MASA PANDEMI COVID-19. In: PROSIDING SEMINAR NASIONAL DAN CALL FOR PAPER 2021: Strategi Pemulihan UMKM Pasca Pandemi Covid-19. STIE Widya Wiwaha, Yogyakarta, pp. 292-299. ISBN 978-623-99100-0-6