Wijaya, Ade Ayu Damayanti Astuti and Nugroho, Muhammad Awal Satrio (2018) PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PEMBUATAN AKTA CERAI DI PENGADILAN AGAMA YOGYAKARTA. Skripsi thesis, STIE Widya Wiwaha.
|
Text
146114862 Ade Ayu Damayanti Astuti Wijaya Unggah.pdf Download (1MB) | Preview |
Abstract
THE INFLUENCE OF SERVICE QUALITY ON THE SATISFACTION OF ISSUING THE DIVORCE CERTIFICATE IN THE RELIGIOUS COURT OF YOGYAKARTA This study aims to determine: (1) the effect of service quality on the satisfaction of issuing the divorce certificate in the Religious Court of Yogyakarta, (2) the influence of reliability on the satisfaction of issuing the divorce certificate in the Religious Court of Yogyakarta, (3) the influence of responsiveness to the satisfaction of issuing the divorce certificate in Religious Court of Yogyakarta, (4) assurance affects the satisfaction of issuing the divorce certificate in the Religious Court of Yogyakarta, (5) the influence of empathy on the satisfaction of issuing the divorce certificate in the Religious Court of Yogyakarta, (6) tangible influence to the satisfaction of issuing the divorce certificate in the Religious Court of Yogyakarta. This study was quantitative with survey method. The population of this study was customer completion of divorce certificate in the Religious Court of Yogyakarta as number 100 people. The sampling technique used purposive sampling with a sample size of 64 people. Data analysis used Structural Equation Modeling (SEM) by utilizing Partial Least Square (PLS) data analysis tool. Quality of service has positive and significant impact on satisfaction, Reliability has positive and significant influence to the satisfaction of issuing the divorce certificate in the Religious Court of Yogyakarta, Responsiveness has positive and significant influence to the satisfaction of issuing the divorce certificate in the Religious Court of Yogyakarta, Assurance does not affect the satisfaction of issuing the divorce certificate in the Religious Court of Yogyakarta, Empathy has positive and significant effect to the satisfaction and Tangible have positive and significant influence to the satisfaction of issuing the divorce certificate in the Religious Court of Yogyakarta. Keywords: Quality of Service, Satisfaction
| Item Type: | Thesis (Skripsi) |
|---|---|
| Subjects: | B. Manajemen > Manajemen Pemasaran > Kepuasan Konsumen |
| Divisions: | S1 Manajemen |
| Depositing User: | Library STIE Widya Wiwaha |
| Date Deposited: | 02 Apr 2018 05:13 |
| Last Modified: | 17 Sep 2018 06:34 |
| URI: | http://eprint.stieww.ac.id/id/eprint/121 |
Actions (login required)
 |
View Item |
